Gaming is entertainment, not an addiction. At 3111, we give you powerful tools, support, and full control to build a culture of responsible gaming — so you can always stay healthy and safe.
Our commitment: 3111 believes gaming should be fun and safe. Responsible gaming is a core principle for us — we want you to stay in control at all times and ensure gaming never negatively affects your life.
Responsible gaming means enjoying gaming in a way where you make conscious decisions, know your own limits, and keep gaming as a form of entertainment — not a primary concern. At 3111, responsible gaming means:
At 3111, responsible gaming is not just a policy — it is at the heart of everything we offer. We are here to support you every step of the way.
Gaming addiction can develop gradually and is often hard to recognize on your own. If you or someone close to you shows any of the signs below, take notice and act:
Chasing losses, taking on debt, or failing to pay bills in an attempt to recover money lost.
Playing longer than planned, staying up late to play, or being late for work due to gaming.
Withdrawing from family and friends, or lying about your gaming activity.
Feeling angry, anxious, or depressed after a loss, or restless when not gaming.
Hiding gaming activity or using multiple accounts.
Trying to stop gaming but being unable to, or repeatedly coming back to it.
Important: If three or more of these signs apply to you, contact our support team immediately or call the helpline listed at the bottom of this page.
3111 gives you full control so you can play safely and responsibly. We provide a range of powerful tools you can configure to suit your own needs:
Set a daily, weekly, or monthly deposit limit. Once you reach the limit, no further deposits will be allowed. Increasing a limit is subject to a 24-hour cooling period, while reducing a limit takes effect immediately.
Set the maximum amount you can bet in a day, week, or month. This ensures you never go beyond your own budget.
Set a maximum loss limit for a given period. Once you reach this limit, you will not be able to continue playing for the remainder of that period.
Set a limit on how long you play per session. When the time is up, you will be logged out automatically and receive a notification.
A pop-up will appear at set intervals (for example, every 30 minutes or 1 hour) showing your current play time and amounts won or lost. This helps you stay aware and in control.
If you need a short break from gaming, you can temporarily suspend your account for 24 hours, 7 days, or 30 days. During this period, logging in, making deposits, or playing will not be possible.
If you feel your gaming is getting out of control, you can close your account for 6 months, 1 year, or permanently. During this time, reopening your account or creating a new one will not be possible under any circumstances.
All tools can be easily activated from the "Responsible Gaming" section in your account settings. Contact us via live chat for assistance.
Answer the questions below to check in with yourself. If most of your answers are "Yes", you may need help:
Assessment Result: If three or more answers are "Yes", your gaming behaviour may be at risk. Activate self-exclusion immediately and seek professional help.
Setting limits at 3111 is simple and puts you back in control:
Self-exclusion is the most powerful Responsible Gaming tool available. If you feel that gaming is having a negative impact on your life, activate self-exclusion:
To activate self-exclusion, go to your account settings or contact our support team. Once the self-exclusion period ends, your account will not reopen automatically — you will need to apply manually and we will review your situation.
During Self-Exclusion: If you attempt to create a new account under a different name or details, all associated accounts will be permanently closed upon detection and funds may be forfeited.
3111 strictly prohibits gaming by anyone under the age of 18. We have taken the following steps to protect minors:
If you know of a minor who has created an account on 3111, please notify our support team immediately. We will take prompt action and close the account.
You are not alone. Gaming addiction is a mental health condition, and help is available. 3111 offers the following support:
Our support team is available 24/7 and trained in responsible gaming. Reach us via live chat or email and we will help you set up the right tools.
If you need professional mental health support, please reach out to the organizations listed below:
Keep in mind: Seeking help is not a sign of weakness — it takes courage. If you are concerned about your gaming, take action today.
3111 gives you complete control — from your budget to your time, every detail is in your hands.
Set your own daily, weekly, and monthly deposit limits. Once a limit is set, it takes effect immediately and helps prevent overspending.
A real-time session timer reminds you how long you have been playing. Once the set time is reached, you will be logged out automatically.
Choose how often you want to receive a reality check, in minutes. The pop-up will show your total time, amount won, and amount lost — helping you stay aware.
Take a break of 24 hours to 30 days to prevent impulsive decisions. All gaming activity is automatically suspended for the duration of the cool-off period.
Close your account for 6 months, 1 year, or permanently. While self-exclusion is active, logging in or creating a new account by any means is completely blocked.
Our expert support team is available 24/7, seven days a week, to guide you on any questions related to responsible gaming.